At ERC, communication skills training depends on:
Understanding each participant’s starting point
Presenting a new skill
Coaching each participant’s application of the skill
Layering on new skills through the same process
Evaluating Performance
Understanding the Starting Point
To successfully introduce new skills, we observe benchmarks of what participants do when they begin. ERC instructors lead the participant’s peers in highlighting observable and objective aspects of performance.
Presenting a New Skill
Our ERC Trainer presents a new skill, takes questions and assigns an activity to practice and adopt it.
Coaching Skill Application
In breakout groups or in front of the full class, each participant practices the new skill. Every participant is coached by our instructor, their peers and when they are recorded on video, themselves.
Layering New Skills
Every new skill is an opportunity to improve on prior skills.
Evaluating Performance
Final performances are evaluated by the trainer.